Privacy Policy

Last Updated: December 25, 2025

This Privacy Policy describes how ouncecake ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website.

Information We Collect

Information You Provide

When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including:

• Name
• Billing address
• Shipping address
• Payment information (processed securely through Stripe)
• Email address
• Phone number

SMS Marketing

If you opt-in to SMS notifications:

• We collect your phone number and email address (optional)
• You will receive a verification code via SMS to confirm your phone number
• We will send you text messages about new product drops and promotions
• You can opt-out at any time by replying STOP to any message
• Message and data rates may apply

Automatically Collected Information

When you visit the site, we automatically collect certain information about your device, including:

• Web browser type
• IP address
• Time zone
• Cookies and similar tracking technologies
• Information about how you interact with the site

How We Use Your Information

We use the information we collect to:

• Process orders - fulfill purchases, process payments, and arrange shipping
• Communicate with you - send order confirmations, shipping updates, and respond to inquiries
• SMS marketing - send promotional messages about new products (only if you opt-in)
• Email marketing - send promotional emails (only if you opt-in)
• Prevent fraud - screen orders for potential risk or fraud
• Improve our site - analyze site usage to improve our products and services

Sharing Your Information

We share your personal information with third parties to help us use your information as described above. We use the following third-party services:

Payment Processing

Stripe - We use Stripe to process payments. Your payment information is transmitted directly to Stripe and is never stored on our servers. Stripe's privacy policy: stripe.com/privacy

Shipping

Shippo - We use Shippo to calculate shipping rates and generate shipping labels. Shippo receives your shipping address to fulfill this service. Shippo's privacy policy: goshippo.com/privacy

SMS Services

Twilio - We use Twilio to send SMS messages for phone verification and marketing campaigns. Twilio receives your phone number to deliver these messages. Twilio's privacy policy: twilio.com/legal/privacy

Your Rights

Access and Control

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data (subject to legal requirements)
• Object to our processing of your data
• Opt-out of marketing communications

Unsubscribe from SMS

To stop receiving SMS messages, reply STOP to any message. You will receive a confirmation that you have been unsubscribed.

Unsubscribe from Email

Email marketing messages include an unsubscribe link at the bottom. Click it to opt-out of future emails.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this privacy policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Order information is retained for 7 years to comply with tax and legal requirements.

Cookies

We use cookies and similar tracking technologies to:

• Keep you logged in
• Remember your cart items
• Understand how you use our site

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Security

We take reasonable measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date.

Contact Us

For questions about this privacy policy or to exercise your rights, please contact us at:

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TCPA Compliance (SMS)

By opting in to SMS messages, you consent to receive automated marketing text messages at the phone number provided. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.